Account Manager (Agency)

If you’re equal parts strategic thinker, detail wrangler, and relationship builder, this role is your chance to shine as an Account Manager at Frankel. 

The Account Manager is responsible for managing the relationship between the agency and assigned clients. Acting as the key day-to-day contact, the Account Manager ensures that client needs are met through effective communication, coordination, and execution of marketing and advertising initiatives. This role requires a balance of strategic thinking, organization, and communication skills to support client success and drive results.

The Account Manager works closely with internal departments - creative, media, production, public relations, digital, and strategy - to develop and implement client plans. They must be knowledgeable in both the client’s business and the agency's capabilities, providing guidance and insight that aligns with strategic goals.

The ideal candidate is detail-oriented, proactive, and collaborative, with a strong understanding of integrated marketing and agency workflows. They must be comfortable managing multiple projects and priorities in a fast-paced environment.

NOTE: Only USA-based candidates will be considered for this position. Frankel is unable to provide sponsorship at this time. This hybrid role requires being in the office from Tuesday through Thursday, and Monday and Friday are remote days. 

Responsibilities

• Serve as the primary point of contact for assigned clients, fostering strong relationships and maintaining a high level of client satisfaction.
• Manage day-to-day client communications and project workflows, ensuring timely delivery of work and consistent quality.
• Support the development of marketing strategies and communications plans based on client goals, market research, and audience insights.
• Brief internal creative, media, production, and digital teams with clear, concise, and strategic direction.
• Coordinate and attend client meetings, presentations, and status calls; prepare meeting agendas, notes, and recaps.
• Collaborate with internal teams to deliver campaigns that meet client objectives and budgets.
• Assist in preparing estimates, timelines, and budgets; track project costs and help manage billing accuracy.
• Write and maintain client status reports, timelines, and other key documents.
• Monitor industry trends and competitive landscape relevant to client business.
• Identify opportunities for organic growth within existing accounts and work with leadership to present recommendations.
• Ensure deliverables align with the client’s brand standards and marketing goals.
• Participate in internal reviews of creative and strategic work, providing thoughtful feedback.
• Maintain accurate documentation and project files.
• Support new business efforts and pitches as needed.
• Continuously work to expand knowledge of marketing, advertising, and client industries.
• Perform other duties as assigned.

Requirements

• Ability to work in a hybrid environment, in-office and remote as required (Tuesday through Thursday in office / Monday and Friday remote)
• Previous experience in an agency setting
• 3–5 years’ experience in an account management role within a marketing, advertising, or creative agency
• Bachelor’s Degree in Marketing, Advertising, Communications, or related field
• Solid understanding of marketing strategy, branding, digital, and integrated communications
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Comfortable working cross-functionally with various teams and personalities
• Professional presence and client service orientation
• Positive attitude, problem-solving mindset, and eagerness to grow